TERMS & CONDITIONS

Effective Date: August 13, 2026Last Updated: August 13, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Customer", "Student", "you", or "your"), and FOP Topach Oleksandr Oleksandrovych (Tax ID / ЄДРПОУ: 3254006538), operating under the commercial trading name HAIRKILLAH ("HAIRKILLAH", "we", "us", or "our").
These Terms govern your access to and use of our primary website https://hairkillah.com, our learning management system (LMS) hosted at https://hairkillahvm.lms.softbook.app, sales funnels, direct messaging support, and all associated educational digital products, online courses, masterclasses, video tutorials, and downloadable educational materials (collectively, the "Services").
BY PURCHASING ACCESS, CHECKING A BOX TO ACCEPT THESE TERMS, OR OTHERWISE ACCESSING OUR SERVICES, YOU EXPRESSLY AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE STRICTLY PROHIBITED FROM ACCESSING OR PURCHASING OUR SERVICES.

2. Business Information and Legal Entity

3. Eligibility and Minimum Age

By accessing or purchasing our Services, you represent and warrant that:
  1. You are at least 18 years of age (or the legal age of majority in your jurisdiction) and have full legal capacity to enter into a binding legal contract.
  2. If you are accessing the Services on behalf of a salon, business entity, or barbershop, you possess the requisite authority to bind that entity to these Terms.
  3. You will comply with all local, state, national, and international laws applicable to your use of the Services.

4. Account Registration and Security

  1. Access Credentials: To access purchased digital content, masterclasses, or courses, you will be granted access through our learning platform (Softbook LMS). You must provide accurate, current, and complete information during registration.
  2. Account Confidentiality: Your account is strictly personal and non-transferable. You are solely responsible for maintaining the confidentiality of your account login credentials, passwords, and access links.
  3. Prohibition on Sharing: You shall NOT share, sell, transfer, rent, or assign your account access, login credentials, or course materials to any third party. Any detected concurrent logins from multiple unauthorized geographical locations or devices may result in immediate account suspension or termination without a refund.

5. Digital Educational Products, Access Terms, and Pricing

A. Product Descriptions
HAIRKILLAH provides professional online education, masterclasses, video tutorials, and digital instructional content tailored for barbers, hairstylists, and grooming professionals. Specific course curriculum, schedules, and learning outcomes are described on individual sales landing pages.
B. Varied Access Periods
Access duration to purchased digital products depends on the specific offer, package, or product tier selected at the time of checkout, which may include:
  • Short-Term Access: 1 Month (30 days) — typically for standalone masterclasses or mini-tutorials.
  • Standard Course Access: 3 Months (90 days) or 6 Months (180 days) — for comprehensive training courses.
  • Extended / All-Access Bundles: 12 Months (365 days) — for premium packages or all-inclusive library memberships.
  • Lifetime / Indefinite Access: Where explicitly specified on a sales page, "lifetime access" grants access for as long as the specific product or platform continues to be commercially operated by HAIRKILLAH.
Your access period begins immediately upon successful payment processing and electronic order fulfillment. Upon expiration of the specified access period, access to the course content on Softbook LMS will automatically terminate unless renewed under an applicable offer.
C. Pricing and Currency
All prices listed on our Website or sales checkout pages are subject to change without notice prior to purchase. Prices are typically quoted in US Dollars ($ USD), Euros (€ EUR), or other local currencies displayed at checkout. You are responsible for all applicable transaction fees, currency conversion fees, and payment processor charges imposed by your card issuer or bank.
D. Taxes
Where applicable by law (e.g., Value Added Tax [VAT] in the UK or EU, Goods and Services Tax [GST] in Australia/Canada, or state sales tax in the US), taxes will be calculated and collected at checkout or processed by our Merchant of Record (e.g., Lemon Squeezy).

6. Payment Processing and Order Acceptance

  1. Payment Gateways: Payments are securely processed via third-party payment service providers, including Stripe, PayPal, and Lemon Squeezy. By completing a purchase, you agree to comply with the terms and policies of the respective payment processor.
  2. Order Confirmation: An order is deemed accepted when we issue an electronic order confirmation and grant digital platform access. We reserve the right to refuse, cancel, or refund any order prior to fulfillment at our sole discretion.

7. Refund and Cancellation Policy

We stand behind the quality of our professional barbering education and offer a conditional money-back guarantee designed to allow students to evaluate the material in good faith.
A. 14-Day Conditional Money-Back Guarantee
If you purchase a digital course or masterclass and determine that it is not suitable for your professional development, you are eligible to request a 100% full refund, provided that ALL of the following conditions are met:
  1. Timeframe: Your refund request is received in writing via email to info@hairkillah.com within exactly 14 calendar days from the original date and time of purchase.
  2. Consumption Threshold: You have watched or completed NO MORE THAN 25% of the total video course curriculum or educational content modules, as tracked automatically by our Softbook LMS analytics system.
  3. Downloadable Materials: You have not engaged in mass downloading or copying of proprietary course materials, worksheets, or guides.
B. Non-Refundable Circumstances
Refund requests will be denied under any of the following circumstances:
  • The request is submitted after the expiration of the 14-day guarantee window.
  • According to platform system logs, you have completed or watched more than 25% of the course content.
  • The purchase was for a live, one-on-one consultation or custom coaching service that has already been delivered.
  • You have previously requested and received a refund for another HAIRKILLAH product (to prevent policy abuse).
  • Account termination resulted from a breach of these Terms (e.g., illegal sharing or infringement).
C. How to Request a Refund
To request a refund under the 14-day policy, send an email to info@hairkillah.com with:
  • Subject line: Refund Request - [Your Full Name]
  • The email address associated with your course purchase.
  • The transaction ID or receipt from Stripe, PayPal, or Lemon Squeezy.
  • A brief explanation of why you are requesting a refund (to help us improve our curriculum).
Approved refunds will be processed using the original method of payment within 5 to 10 business days.
D. Statutory Rights (UK, EU, Australia, Canada, US)
  • UK / EU Consumers: Under the UK Consumer Rights Act and EU Consumer Rights Directive, consumers generally have a statutory 14-day right to cancel contracts for digital content. However, by completing your purchase and requesting immediate digital access to our course platform, you acknowledge that you consent to immediate performance and agree that your statutory cancellation right is governed by our conditional 14-day refund guarantee outlined above.
  • Mandatory Rights Preserved: Nothing in these Terms excludes, restricts, or modifies any non-waivable statutory consumer rights guaranteed under the Australian Consumer Law (ACL), UK Consumer Rights Act 2015, Canadian provincial consumer protection legislation, or applicable US state laws.
E. Prohibition on Fraudulent Chargebacks
You agree to contact us at info@hairkillah.com to resolve any billing issues or refund requests prior to contacting your bank or card issuer. Filing an unauthorized, bad-faith, or fraudulent chargeback ("friendly fraud") will result in the immediate permanent revocation of access to all HAIRKILLAH platform accounts, inclusion in payment risk databases, and potential legal recovery of chargeback dispute fees.

8. Intellectual Property and Usage Restrictions

  1. Exclusive Ownership: All software, website layout, text, graphics, video lectures, educational curricula, trade marks, logos, audio tracks, barbering technique instructional clips, digital workbooks, and materials available through our Services (collectively, "Content") are the exclusive intellectual property of FOP Topach Oleksandr Oleksandrovych / HAIRKILLAH and are protected under international copyright, trademark, and intellectual property laws.
  2. Limited Personal License: Upon purchasing access, HAIRKILLAH grants you a personal, non-exclusive, non-transferable, revocable, limited license to view, access, and stream the Content for your individual, personal, non-commercial educational use during your designated access period.
  3. Strict Restrictions: You are explicitly PROHIBITED from:
    • Copying, reproducing, distributing, broadcasting, publishing, modifying, or creating derivative works from any course materials or Content.
    • Screen recording, ripping, capturing, or downloading unlisted video content (including YouTube Unlisted course streams) without express written permission.
    • Reselling, sublicensing, uploading to file-sharing networks, or organizing group-buys ("складчины") for any course content.
    • Removing, altering, or obscuring any copyright or proprietary notices embedded in our materials.

9. Educational and Professional Advice Disclaimer

  1. Educational Purpose Only: Our educational materials, masterclasses, and courses are provided solely for professional education, skill development, and instructional purposes in the fields of barbering, hair styling, and salon operations.
  2. No Guarantee of Specific Results or Income: While our instructional content is based on practical industry experience, HAIRKILLAH DOES NOT GUARANTEE ANY SPECIFIC FINANCIAL, BUSINESS, CAREER, OR SKILL OUTCOMES. Your success depends on numerous factors individual to you, including your talent, physical practice, local market conditions, commitment, and business effort.
  3. Safety and Client Health: You are solely responsible for adhering to local health, safety, sanitation, licensing, and professional regulations applicable to hair cutting, chemical application, and salon work in your legal jurisdiction. HAIRKILLAH is not liable for personal injuries or client damages resulting from the application of techniques demonstrated in our instructional videos.

10. Service Availability and Technical Support

  1. Platform Availability: We strive to maintain continuous uptime for our Website and Softbook LMS access. However, we do not warrant that access to the Services will be uninterrupted, error-free, or completely free from server downtime, maintenance windows, or external internet outages.
  2. Technical Requirements: You are responsible for maintaining suitable hardware, high-speed internet connection, updated web browsers, and media software necessary to stream HD video content.

11. Limitation of Liability

  1. Indirect Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HAIRKILLAH, FOP TOPACH OLEKSANDR OLEKSANDROVYCH, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF SALON REVENUE) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE OUR SERVICES.
  2. Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE ACTUAL TOTAL AMOUNT PAID BY YOU TO HAIRKILLAH FOR THE SPECIFIC DIGITAL PRODUCT OR COURSE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Governing Law and Dispute Resolution

  1. Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of Ukraine, without regard to its conflict of law principles.
  2. Amicable Resolution: In the event of any controversy, claim, or dispute, both parties agree to first attempt in good faith to resolve the matter informally by contacting info@hairkillah.com.
  3. Consumer Protection Preservation: If you are a consumer residing in the European Union, United Kingdom, Canada, Australia, or the United States, nothing in this governing law clause shall deprive you of the protection afforded to you by mandatory provisions of the consumer protection laws of your habitual country of residence that cannot be derogated from by agreement.

13. Changes to Terms of Service

We reserve the right to modify or replace these Terms at any time. Updated versions will be posted on our Website with an updated "Last Updated" date. Your continued use of or access to our Services following the posting of modifications constitutes acceptance of those changes.

14. Contact Information

If you have any questions, concerns, or legal inquiries regarding these Terms of Service or our Refund Policy, please contact us at: